If you are unhappy with any product you purchase from OnPoint, you can obtain a full refund by returning the product to us within 14 calendar days of the date you received it and in the same condition as when you received it. For returning an item, please contact us by telephone prior to return on 01823 414436 or email firstname.lastname@example.org. Once notice of your cancellation has been received and we are in possession of the returned goods, OnPoint will make a refund of the contract price to your debit, credit card or PayPal Account used to purchase the goods. This will be done within 30 days of the date of cancellation. The cost of returning goods in this situation will be met by the purchaser.