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Delivery & Returns

Shopping with OnPoint is always safe, thanks to our safe shopping guarantee. When you place an order on our site you are effectively offering to buy the product which means that there is no binding contract unless we have cleared your payment. We generate an email during this time but this reply simply confirms we have received your request. Acceptance of your order occurs on payment being confirmed. 
Delivery and Charges
In the UK, all goods are shipped by Royal Mail Tracked or Courier. The companies we use are Royal Mail or DPD and parcels are delivered in 48 hours or sooner from date of despatch. We endeavour to despatch all orders within one day of their receipt. You can track your order’s progress on-line by contacting our office for its consignment number.
Please email us for your consignment number sales@onpointuk.com
Outside the UK carriage is charged at the appropriate Zone Rate as advised. The same couriers are used as for Domestic deliveries. 
UK Mainland
There is a standard delivery charge of £2.95 including VAT per order, levied on all orders placed. Delivery time is 2 days for UK mainland and 3 days for remote locations from date of despatch.
UK Highland, Islands and Northern Ireland
There is a standard delivery charge of £14.95 including VAT per order, levied on all orders placed in these regions. This is the charge from our couriers DPD or UK Mail*. Delivery time could be up to 3 days for remote locations from date of despatch.
*This figure can be reduced to £4.00 if you opt for a delivery by Recorded Royal Mail Post (for orders up to 1kg in wieght).These orders would have to be made by calling us as the automatic on-line carriage is the default courier charge and delivery is not insured as in the case when choosing a courier.
EU Delivery
Standard Delivery to European Union countries costs £15.00 to £25.00 for a package and is sent by DPD International and we require a signature on receipt. Delivery time is 3-5 days, from date of despatch, depending on distance from the UK.
Returns
If you are unhappy with any product you purchase from OnPoint, you can obtain a full refund by returning the product to us within 14 calendar days of the date you received it and in the same condition as when you received it. For returning an item, please contact us by telephone prior to return on 01823 414436 or email sales@onpointuk.com. Once notice of your cancellation has been received and we are in possession of the returned goods, Firstcall will make a refund of the contract price to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation. The cost of returning goods in this situation will be met by the purchaser.
We take all efforts to ensure information listed on the site is accurate, honest and reliable. However, errors and omissions occur and prices and specifications (especially digital products) may be subject to change without prior notice. If you have reason to complain about the accuracy of data in the website you can return goods for a full refund. We are dedicated to creating a website that works for all Apple users and to giving you what you want: in order to help us do that, please bring our attention to any errors or omissions that you notice by contacting us, specifying the precise error or omission and the precise page link: sales@onpointuk.com
Replacements
If any item you purchase proves to be faulty during the warranty period (usually 12 months, although cases are only six months) and needs to be replaced please contact us by telephone prior to return on 01823 414436 or email sales@onpointuk.com and if the UK, we'll send you a Freepost label to return it. If outside of the UK, carriage costs to return the goods will be met by the customer.