FAQs


 

DO YOU HAVE A SIZE GUIDE?

You can find our size guide in the description section of each garment on the website, this will give you information on what size to choose. Sizing information is given in CM.

MY ITEM IS FAULTY, WHAT DO I DO?

All information for returning faulty products can be found via the following link https://op-uk.com/pages/delivery-returns under the ‘RETURNS POLICY’ tab.

MY ITEM DOESN’T FIT, CAN I EXCHANGE IT?

If your item does not fit, you can easily have this exchanged by following our returns procedure

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process.

CAN I CANCEL MY ORDER?

Unfortunately, once an order has been placed this cannot be cancelled as it has entered our system for dispatch. If you no longer require the order, you would have to return the order for a refund following our returns process.

CAN I MAKE AN ORDER OVER THE PHONE?

All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at onpointunitedkingdom@gmail.com and one of our dedicated team will help.

CAN I ADD A DISCOUNT CODE AFTER PLACING MY ORDER?

Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.